Interested in employment opportunities at Genesee Valley Federal Credit Union?
We are a full service community credit union with a focus on providing our members the best in service. One of the ways that we achieve that goal is through our positive working environment! We offer a comprehensive benefits package to include health insurance, 401(k), paid time off, paid holidays, paid life & disability insurances and tuition reimbursement. GVFCU is an equal opportunity employer.
*part time positions, under 25 hours, not included in full benefit package
Financial Service Representative II (FSR II) - Geneseo
Job Summary
This position provides high-level member service and operational support to member inquiries via incoming calls, in-person visits, email or mail. Responsible for opening all types of new accounts and handling other account related or deposit related requests. Responsible for taking and funding all consumer loan products; including residential lending. Resolves member inquires/complaints and identifies cross-sell opportunities by assessing member needs. Works directly with clients in all areas of operations (e.g. check and savings inquiries, loan payments, wires, transfers, CDs, etc.). Provides members with accurate and timely information to ensure quality service and member retention.
Responsibilities and Duties
- Provide members with exceptional service while living up to GVFCU core values and mission statement
- Provide members with account, product and service information in response to inquiries; resolve problems in an accurate and timely manner to ensure quality service and member retention.
- Independently open new deposit accounts for members. Explain and review all account documentation and assume responsibility for proper documentation execution. Send documentation to member and follow up on receipt.
- Research, analyze and resolve operational problems on member accounts and provide solutions with various GVFCU products and services.
- Recognize selling opportunities and effectively cross-sell GVFCU products and services.
- Perform teller duties of processing, paying and receiving transactions, preparing and processing incoming and outgoing wire transfers, foreign drafts and accepts and verifies large transactions.
- Ensure member transactions are complete and accurate.
- Input, update and maintain member records and files on GVFCU's core processing system
- Process and follow up on new check orders, debit card requests, etc.
- Greet guests and members, provide general direction, determine appropriate area of service.
- Perform administrative tasks as assigned. Understand and adhere to the Bank's Bank Secrecy Act policy and procedures and "know your customer/enhanced due diligence" guidelines.
- Brings any suspicious activity to the attention of a supervisor, or the Bank Secrecy Act Officer.
- Follow all Credit Union policies and procedures to ensure compliance with all laws and regulations.
- Participates in special projects, sales campaigns, and assignments, as requested.
- May perform other duties as assigned.
Please forward your resume and cover letter to:
Genesee Valley FCU
4621 Millennium Drive
Geneseo, NY 14454
Attn: HR Department
Fax to 585-243-4143
Email
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