Member Care Team
Your opinion matters to us, not just because you are an owner, but also a valued member. Please contact us if you have suggestions, ideas, or new services you want us to research.
Meet our Management Team that is working hard for our members and overseeing our different departments within the organization.
Interested in joining our team? See below for our current employment opportunities.
Member Care Team
Contact an employee that is part of our Member Care Team. All of our employees are dedicated to providing the highest level of Member Care to ensure you are taken care of with every interaction. Use the contact us form to submit your inquiry and we will follow up with you as soon as possible. You can also email us directly at MemberCare@GeneseeValleyFCU.com or call us by phone at 585.243.1500 for further assistance.
Member Escalation Team
If you are not satisfied with your recent experience we want to hear about it. We strive to provide the best service and positive experiences with every interaction. If you have feedback on how we can improve our service for our members or would like to discuss a recent issue, please reach out to our Member Escalation Team so we can address your issue and try to find a resolution. MemberEscalation@GeneseeValleyFCU.com.
The Supervisory Committee is a group of volunteers who are responsible for ensuring that the Credit Union Board of Directors and the Management Team establish practices and procedures to properly safeguard member assets. The committee does not make policy or management decisions. If you have a concern regarding the financial affairs of your account and you believe may not have been appropriately addressed by the Member Care Team you may contact the Supervisory Committee at: SupervisoryCommittee@GeneseeValleyFCU.com or by mailing at: PO BOX 11 Dansville, NY 14437.
Contact Member Care
|Name||Title||Phone Number (585) 243-1500|
|Teresa Kershner||VP of IS/OPS||x145||TeresaK@GeneseeValleyFCU.com|
|Katie Schreiner||VP of Member Service||x149||KatieS@GeneseeValleyFCU.com|
|Sean Caruso||VP of Finance||x117||SeanC@GeneseeValleyFCU.com|
|Robert MacDonell||VP of Lending||x152||RobertM@GeneseeValleyFCU.com|
|John Fallon||Branch Manager - Geneseo||x114||JohnathanF@GeneseeValleyFCU.com|
|Ron Gauthier||Branch Manager - Warsaw||x301||RonG@GeneseeValleyFCU.com|
|Patricia Riggi||Member Development Manager||x130||PatriciaR@GeneseeValleyFCU.com|
We are a full service, community credit union
We are a full service community credit union with a focus on providing our members the best in service. One of the ways that we achieve that goal is through our positive working environment! We offer a comprehensive benefits package to include health insurance, 401(k), paid time off, paid holidays, paid life & disability insurances and tuition reimbursement. GVFCU is an equal opportunity employer.
*part time positions, under 25 hours, not included in full benefit package